The UK’s Leading Fuel Debt Recovery Service

Every unpaid fuel incident affects your bottom line. Whether it’s a Drive-Off, Failure-to-Pay or other unpaid fuel event, forecourt operators face the ongoing challenge of recovering losses while managing the day-to-day demands of running a successful business.

That’s where BOSS Payment Watch comes in.

Operated by the British Oil Security Syndicate (BOSS), Payment Watch is the UK’s leading fuel debt recovery service, helping forecourts of all sizes recover unpaid fuel debts quickly, efficiently and compliantly. Trusted by fuel retailers nationwide, Payment Watch delivers proven results, enabling operators to protect revenue and reduce the financial impact of unpaid fuel incidents.

Get Your Money Back Faster

Speed matters when it comes to debt recovery. The sooner action is taken, the greater the likelihood of a successful outcome.

As a service accredited to the Police CPI DVLA KADOE programme, BOSS can begin the recovery process within hours of receiving a qualifying incident report from a participating forecourt. This unique capability enables Payment Watch to move quickly, helping retailers recover losses sooner and improving overall recovery rates.

Following the introduction of DVLA KADOE digital information requests to support the investigation of unpaid fuel incidents, BOSS observed an increase in both recovery volumes and recovered debt values during the initial six-month period. During this period, the number of unpaid fuel incidents recovered increased by 32%, while the total value of recovered fuel payments increased by 48%.

While past performance is not indicative of future results, these outcomes suggest that enhanced access to vehicle keeper information can support more efficient debt recovery processes and help forecourt operators address unpaid fuel losses more effectively.

By acting fast and following robust, compliant procedures, BOSS helps ensure that valuable recovery opportunities are not lost through delays.

Proven Results for Forecourt Operators

Payment Watch has been specifically developed for fuel retailers and is designed to address the most common forms of unpaid fuel debt, including:

• Drive-Off incidents
• Failure-to-Pay incidents
• No Means of Payment incidents

The service has an established track record of delivering successful recoveries across independent, dealer-operated and company-owned forecourts throughout the UK.

When valid vehicle information is provided, Payment Watch consistently achieves industry-leading recovery performance for Drive-Off and Failure-to-Pay incidents, helping retailers recover money that might otherwise be written off as a loss.

Simple Reporting, Professional Recovery

Payment Watch is designed to make reporting and recovery as straightforward as possible.

Forecourt staff can quickly submit incident details through the Payment Watch system, allowing the BOSS team to begin recovery activity without delay. The service manages the debt recovery process on behalf of participating retailers, reducing administrative burden and freeing staff to focus on serving customers and operating the business.

The result is an efficient, professional service that saves time while maximising the chances of successful recovery.

Trusted, Compliant and Forecourt Focused

BOSS has been supporting the fuel retailing industry for more than three decades. As a not-for-profit organisation dedicated to reducing forecourt crime and tackling unpaid fuel, BOSS understands the challenges faced by fuel retailers better than anyone.

Payment Watch has been developed specifically for the forecourt sector and operates within strict legal, regulatory and data protection requirements. Retailers can be confident that unpaid fuel incidents are managed using compliant processes that protect both businesses and consumers.

Suitable for Every Forecourt

Whether you operate a single independent site, a small group of forecourts or a large nationwide network, Payment Watch offers an effective solution for recovering unpaid fuel debts and reducing losses.

Thousands of retailers already rely on BOSS services to help protect their businesses. By joining Payment Watch, you gain access to the UK’s leading fuel debt recovery expertise, faster recovery action and a trusted partner committed to helping you recover every pound possible.

Join BOSS Payment Watch Today

Don’t let unpaid fuel erode your profits.

Telephone 01926 864 757 or  email [email protected]  for full details.

Recover unpaid fuel faster, reduce losses and protect your business with BOSS Payment Watch.

Get your money back faster. Join the UK’s leading fuel debt recovery service today.