reducing forecourt crime Tackling drive-offs and No means of payment

Drive off incidents increase by 38% during Lockdown #3

Drive off incidents increase by 38% during Lockdown #3

BOSS, the British Oil Security Syndicate, has recorded a 38% increase in Drive Off incidents during the third lockdown period (January to April 2021).  The average value of each Drive Off incident was £38.75, which is lower than the £61.77 average value of incidents where motorists claim to have No Means of Payment.

BOSS has issued a ‘security alert’ warning forecourt operators about a significant increase in motorists driving off without making payment for fuel and calling on forecourt operators to be extra vigilant.

Bruce Nichol, operations director at BOSS, said: “We’re recommending that forecourt retailers remain vigilant and consider tightening procedures when authorising pumps for fuel to be drawn.

“When a Drive-Off incident takes place, forecourt retailers should collect incident information from CCTV and report vehicle details as soon as possible, ideally using our Payment Watch service.

“The escalation in Drive Off incidents is concerning and in complete contrast to the 27% decline in the BOSS Forecourt Crime Index during the final quarter of 2020.”

Common warning signals when a vehicle is parked at a pump and a crime might be about to occur include:

  • Driver still at the wheel; passenger filling up
  • Open doors or open boot
  • Number plates hidden or appear altered
  • Lights of the vehicle still switched on
  • Vehicle parked facing away from the kiosk towards an exit
  • Customer trying to hide behind their own or another vehicle when filling up

Forecourt crime reduction guides that help forecourt retailers to reduce incidents and keep forecourts safe places to work and shop are available from BOSS. A free copy of the BOSS Drive-Off Prevention guide can be downloaded from the BOSS website at

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