Payment Watch provides retailers with a lawful and practical solution for efficiently recovering unpaid fuel debts, ensuring fairness, security, and compliance while mitigating their financial impact. Founded by the not-for-profit British Oil Security Syndicate (BOSS) in 2008, it now operates on 75% of large and high-volume forecourts across the UK. 

 

There are three types of unpaid fuel incidents:

 

1. No Means of Payment occurs when a customer fills up and claims they have no way to pay. The customer signs a declaration agreeing to return or pay later, making it a civil matter.
2. Failure to Pay happens when a motorist fills up, enters the premises (which shows intent to pay), but leaves without paying for fuel – again, a civil issue.
3. Drive Off involves a motorist filling up and leaving a forecourt without any attempt to pay. This is treated as the criminal offence of Making Off Without Payment (MOWP).

 

BOSS, the British Oil Security Syndicate has more than 30 years of experience and devised Payment Watch as a forecourt-focused, GDPR-compliant service. It allows forecourt operators to manage incidents of unpaid fuel on any mobile, tablet or desktop device.

 

Payment Watch is a cloud-based system that you can access from point-of-sale terminals, desktops, tablets or smartphones to report and monitor Drive-Off Failure to Pay and No Means of Payment (NMoP) incidents.

 

All the legal and regulatory requirements are met by Payment Watch. This ensures that if an incident ends up in court, the evidence collected by Payment Watch is robust enough to secure a conviction.

Recovering  more than 80% of NMoP debts within 7-days

Forecourts operating the Payment Watch service report that over 80% of a motorist make payments within seven days. If motorists don’t return to pay within seven days, BOSS then seeks settlement of the debt from vehicle owners.

Collecting over 90% of Drive-Off & Failure-to-Pay debts

Recovering debts from Drive-Off incidents is dependent on the quality of incident reports. For example, where valid vehicle information is reported to BOSS, the Payment Watch team successfully collects more than 90% of Drive Off incident debts.

Easy and simple to manage

Forecourt operators report unpaid fuel incidents to BOSS Payment Watch using either point of sale, desktops, tablets, smartphones or legally compliant forms. Using Payment Watch saves time in reporting Drive-Off and No Means of Payment incidents. It is an easy process for drivers to pay for unpaid fuel, and if motorists don’t return within seven days, BOSS will contact the vehicle owners and chase payment.

 

How much does it cost?

BOSS Payment Watch costs £150 + VAT per site per annum plus a one-off set-up fee of £50 + VAT. Annual fee can be paid monthly via Direct Debit.

 

 

To sign up to BOSS Payment Watch contact BOSS on 01926 864 757