reducing forecourt crime Tackling drive-offs and No means of payment

Payment Watch

BOSS devised Payment Watch in 2008 as a tailored service for forecourt operators to address the growing problem of unpaid fuel when motorists claim to have No Means of Payment and do not not return to pay. Payment Watch was extended to include drive-off and failure to pay incidents in 2018.

Payment Watch is the largest and most successful loss prevention service designed specifically to help forecourt retailers recover money owed from unpaid fuel incidents.

Around one-third of forecourts in Great Britain operate Payment Watch to manage incidents of unpaid fuel. It has evolved into a fully integrated online database that records and manages Drive-Off and No Means of Payment incidents.

All the necessary legal and regulatory requirements are met by Payment Watch. This ensures that if an incident ends up in court the evidence is robust enough to secure a conviction.

As a fully GDPR compliant service Payment Watch complies with the requirements of the Data Protection Act.

Forecourts operating the Payment Watch service generally see 80% of a motorist making payments within seven days. If motorists don’t return to pay within seven days,

Retailers can save time and effort using Payment Watch to collect Drive-Off and No Means of Payment debts. It is an easy process for drivers to pay for unpaid fuel and if motorists don’t return to pay within seven days, BOSS will contact the vehicle owner for payment.

Forecourt operators can report unpaid fuel incidents to BOSS Payment Watch either online on any internet enabled device or manually using legally compliant forms.

POS (point-of-sale) systems can be integrated with the BOSS Payment Watch database which can save retailers time, reduce double-entry, and minimise human error.

Using Payment Watch, retailers can monitor real time progress and reconcile payments when motorists either return to a site to pay or make a payment online via the BOSS payment portal

 

To become a BOSS Payment Watch Member contact BOSS on 01926 864 757

Simple steps to recover unpaid fuel debts

To become a BOSS Payment Watch Member contact BOSS on 01926 864 757

How does Payment Watch work?

  1. Customer draws fuels
    1. Enters store to make payment for fuel
    2. Drives away from forecourt without attempting to make a payment for fuel (go to 6)
  2. The customer enters the store
    1. Reveals NMoP (go to 3)
    2. Fails to make payment and leaves (go to 6)
  3. The retailer will discuss alternative payment options
    1. Customer settles debt
    2. Retailer opts to use Payment Watch
  4. If 3.b – Retailer opts to use Payment Watch
    1. customer and retailer complete and sign a Payment Watch declaration which includes incident details:
      1. date and time
      2. vehicle registration, make, model and colour
      3. amount of fuel drawn
      4. customer address and contact telephone and email – ideally verified with some form of ID
      5. The customer agrees to pay within seven days
  1. The motorist has an option to make payment within seven days
    1. Return to the site where the incident occurred and make payment without incurring an administration fee
    2. Make payment to BOSS either online or by phone. This method will incur an administration fee
  2. If 1.b. where motorist drives away from forecourt without attempting to make a payment
    1. Retailer records incident detail on to BOSS Payment Watch database
      1. date and time
      2. vehicle registration, make, model and colour
      3. amount of fuel drawn
      4. CCTV and any photography
      5. BOSS contact the vehicle owner and request payment
  3. If payment is not made BOSS will pursue the vehicle owner through the courts and may liaise with authorities about criminal charges
  4. On receipt of payment for unpaid fuel, funds are returned to forecourt operators.

Payment Watch is available to all UK fuel retailers

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