How to sign up to Payment Watch

BOSS Payment Watch is the leading debt recovery service that is available to fuel retailers. The scheme features robust procedures that help forecourt retailers to deal with bilking, Drive-Off, Failure-to-Pay and No Means of Payment incidents.

BOSS manages the process from start to finish, ensuring that retailers are not burdened with chasing individual payments themselves. In cases of information errors or where there is evidence of cloned plate , BOSS will close the incident to prevent unjustified pursuit. All civil debt recovery is undertaken by a leading FCA and SRA-regulated legal firm.

Payment Watch alleviates the administrative burden on forecourt staff by managing incident reporting, communication, and debt recovery, allowing staff to focus on daily operations. The cost-effective service, with a £50 set-up fee and £150 annual fee (which can be paid monthly by Direct Debit), achieves over 80% recovery for No Means of Payment and more than 90% of valid Drive-Offs. It’s a clear process that deters offenders and supports honest motorists in resolving genuine errors.

Each service user receives a BOSS Payment Watch starter pack. Each pack contains a complete set of user guides and operating procedures that allow fuel retailers to use   BOSS Payment Watch as an effective crime reduction technique on each site.

BOSS Payment Watch is available to ALL United Kingdom fuel retailers and brings the following advantages:

• Saves retailers time and effort in chasing drive-offs and no means of payment debt.
• Robust procedures for pursuing the debt in the event that drivers do not pay.
• An easy process for drivers to settle their debt.
• More than 75% of overall debt recovery is regularly achieved.
• Deters professional criminals.
• Using BOSS Payment Watch will mean there are fewer forecourts for offenders to target.

Costs quoted exclude VAT.

Contact BOSS and start recovering unpaid fuel debts more efficiently and reducing losses from Drive-Off and No Means of Payment incidents